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AI start-up will help give Africa a digital identity and voice

A series of new initiatives is transforming the development of artificial intelligence across the African continent.

Botlhale staff.
Botlhale staff. (Supplied )

A series of new initiatives is transforming the development of artificial intelligence across the African continent. From home-grown language models to a new AI institute, momentum is building to give the burgeoning field a distinct African identity.

For the past two years, AI news has been dominated by the emergence of generative AI, made possible by what are called large language models (LLMs), which form the basis of ChatGPT, Google Gemini, Microsoft Copilot, Mistral and Claude, among many others. Large language models are a type of AI programme that can recognise and generate text, among other tasks. LLMs are trained on huge sets of data.

Now a pan-African AI start-up called Lelapa AI has launched the continent’s first multilingual AI LLM, designed to support and enhance low-resource African languages. Called InkubaLM, the open-source platform supports five widely-spoken African languages: Swahili, Yoruba, isiXhosa, Hausa, and isiZulu.

Benjamin Rosman
Benjamin Rosman (Supplied )

At the same time, a startup called Botlhale AI, which last year developed a commercial suite of natural language processing tools for contact centres called Bua, reported a significant increase in uptake, with clients ranging from MultiChoice to MTN.

Bua offers conversational AI to help service providers interact with customers through digital platforms in multiple African Languages.

Africa will also soon see its first academic AI research institute, housed at Wits University. It will be called the Mind Institute, for Machine Intelligence and Neural Discovery. Headed by Dr Benjamin Rossman, professor in AI and robotics at the School of Computer Science and Applied Mathematics, it will be developed as a hub for AI, machine learning, neural research and related fields, intended to foment academic collaboration across Africa.

“We've got hundreds of students doing AI research at Wits, and our core focus is on fundamentals and building new technologies,” says Rosman. “But I don't see that happening anywhere else. My worry is that if we're as a continent only ever going to be consumers of this technology, we'll never be driving change with it. We'll never be able to innovate in the way that it gets developed.

“This institute is about trying to understand intelligence and replicate this in different kinds of processes to solve interesting and difficult problems. That's going to include everything from people in the humanities to the sciences to health sciences to engineering.”

Rosman, who founded the Deep Learning Indaba machine-learning summer school in 2017, with a focus on strengthening African machine learning, was one of eight co-founders of Lelapa AI in 2022.

We’re building a future where people across Africa can use their own languages to access digital services, to learn and grow, and to connect with the world

Its CEO, Pelonomi Moiloa, a former Wits electrical engineering graduate who earned a master's degree in biomedical engineering in Japan, leads an AI team of 20 permanent staff from across the African continent.

She had previously worked as a data scientist in a bank but left when she found the environment stifling.

“I got told that things were impossible one too many times, and got a bit fed up. We’re now where things are possible.”

She told Business Times: “We often believe that imported products are better. There's a bit of an impostor syndrome that goes around, as a hangover from our unfortunate pasts. But we've proven that even when we do import things, it doesn't mean that they will work — and they definitely don't work in very specific contexts that have a complex cultural and language context.

“If we are going to be using technology to make our lives better, then we should be the ones who build it, so that we know that it works well, but also so that it can help contribute to overall economic development.”

LLMs are a perfect example of the kind of technology that is geared to global contexts but fails to address regional needs. Lelapa AI has flipped the concept on its head, into “tiny language models”, as Moiloa termed it in a TEDx talk.

Inkuba Logo
Inkuba Logo (Supplied)

“We are quite committed to the small language model phenomenon, because it means that we're able to take advantage of the constraints of our environment in such a way that makes things easier to do so. Typically, data and compute on the African continent is fairly scarce. It's not a problem that's unique to us. It's a problem that is quite widely shared across the global south. It means we don't have the entire internet to be able to train large models; we don't have the energy that is required to change those large models, and so we make do with what we have.”

Botlhale AI CEO and co-founder Thapelo Nthite, a University of Cape Town graduate in mechatronics engineering, describes Bua as a “conversational AI platform”, which will allow businesses or innovators to build their own virtual assistants in multiple African languages.

Thapelo Nthite
Thapelo Nthite (Supplied)

“People can literally drag and drop and create their own Siri that speaks within a matter of minutes. These virtual assistants can be deployed on WhatsApp or into whatever platform the organisation would like, as their own internal, bespoke app. The virtual assistants that are built on Bua will support text and speech out of the box.

“We've got a help desk that's attached to these virtual assistants. Let's say I'm having a conversation with a virtual assistant from a certain business in isiZulu, and then the conversation gets to a point where the virtual assistant can't help me, it can escalate that conversation to a live human agent seamlessly.

“And if that live human agent is using our help desk, they can translate that entire interaction from isiZulu to English so they can understand and they can also translate their responses back, so that way they can speak a language they're comfortable with, and so can the customer.”

Bua’s vision echoes that of Lelapa and Mind, and is likely to become a common refrain across the continent: “We’re building a future where people across Africa can use their own languages to access digital services, to learn and grow, and to connect with the world.”


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