OpinionPREMIUM

Amplifying human connection through technology

It’s hard to say who was the biggest guest star of this week’s Amplify Partner Conference hosted in Las Vegas by computer and printer giant HP Inc.

An expert speaks on e-learning.
An expert speaks on e-learning. (REUTERS/ ALBERT GEA)

It’s hard to say who was the biggest guest star of this week’s Amplify Partner Conference hosted in Las Vegas by computer and printer giant HP Inc.

The line-up of tech leaders addressing the event was astonishing: Jensen Huang, CEO of Nvidia, the chip designer powering the artificial intelligence (AI) revolution; Sundar Pichar, CEO of Google holding company Alphabet; Pat Gelsinger, CEO of chip pioneer Intel; Satya Nadella, CEO of the world’s most valuable company, Microsoft; and Lisa Su, CEO of a formidable competitor to both Intel and Nvidia, Advanced Micro Devices.

Their presence encapsulated the concept of a partner conference, and a united front in embracing an AI-driven future. The real star power, however, was the appearance on stage of Rob McElhenney, the Hollywood actor who teamed up with fellow actor Ryan Reynolds to buy Welsh football team Wrexham AFC.

The audience was treated to a tear-jerking excerpt from the documentary seriesWelcome to Wrexham, along with a parody movie showing the disastrous consequences when football coaches tried to run the team’s front office as a soccer team. Among other things, the coaches rearranged office staff into a 3-5-2 soccer team formation to “optimise performance”.

But behind the self-deprecating movie was a serious case study: of HP as official technology partner of Wrexham. Zoe Westwood, HP end-user sales director for the UK and Ireland, said it was a partnership that “consists of technology services, and giving to the local community, and we wouldn’t be able to do this without our partners here today”.

She then startled the audience by welcoming McElhenney on stage to give his own perspective on partnership. McElhenney presented his relationship with Reynolds as the ideal case study for the conference: “It wasn’t just an economic transactional, but it was an investment in a relationship. We instantly bonded ... as friends and business partners, because we have the same values, we have the same ultimate goals. But we’re not willing to sacrifice certain things to achieve those goals. He challenges me and I challenge him, which is always a good indicator of great partnerships.”

What I keep hearing about over and over again [at the Amplify conference] is the connection between the technology and the people who use it, because ultimately it’s irrelevant if people can’t connect with the technology itself

Westwood pointed out that Wrexham faced similar challenges as small and medium businesses around the world, while having its own unique issues such as having to grow and scale up at a rapid rate.

McElhenney skilfully took his cue: “As everybody in this room knows, scaling is really difficult. At the rate that we knew we had to move, we knew a technology partner was going to be integral to that. The technology that we were using to run the club ... was from the late ’80s, early ’90s. We knew that we had to do a massive overhaul of the infrastructure of the club itself. But that’s just operational.

“When we talked about how to utilise technology within the community, we knew we wanted to make partnerships and we thought this is a great opportunity to partner with HP to build a community centre.

“What I keep hearing about over and over again [at the Amplify conference] is the connection between the technology and the people who use it, because ultimately it’s irrelevant if people can’t connect with the technology itself. So the idea of creating a technology literacy program with hardware from HP, and then have HP run that literacy programme for children in the area, felt like such a natural partnership there.

“You’ll notice I haven’t really been talking about football that much. If anybody’s seen the documentary, it’s really not about football, in the same way that this isn’t about computers, or even AI. It’s about human beings connecting with each other. So football is a conduit to connection. Technology is a conduit to connection between human beings.”

• Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za


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